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Accredited NCFE Level 2 Principles of Handling Incidents Through A Contact Centre M/503/0405/UNIT Exploration Course

Accredited NCFE Level 2 Principles of Handling Incidents Through A Contact Centre M/503/0405/UNIT Exploration Course

Original price was: €142.00.Current price is: €110.00.

Availability: 200 in stock

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EAN: N/A SKU: TPSEN-WERT-01TREW12164 Category: Brand:

[Accredited NCFE Level 2 Principles of Handling Incidents Through A Contact Centre M/503/0405/UNIT Exploration Course]This course teaches learners how to handle incidents and crises effectively in a contact centre. Topics include managing customer complaints, addressing difficult situations, and using de-escalation techniques to resolve conflicts. Learners will explore how to assess incidents, respond promptly, and ensure customer satisfaction while maintaining professionalism in high-pressure scenarios.

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