Accredited ICHD – Interaction Center Handler Developer Exploration Course

[Accredited ICHD – Interaction Center Handler Developer Exploration Course]This course is designed for developers who wish to specialize in building and customizing interaction handlers in the Genesys Interaction Center. Participants will gain an understanding of the development environment and the role of handlers in routing and processing customer interactions. The course covers key topics such as event-driven programming, handler scripting, integrating with third-party systems, and troubleshooting. Participants will learn how to create, modify, and deploy handlers that meet business requirements and provide seamless customer service experiences. By the end of the course, participants will be able to develop and optimize handlers for complex interaction workflows in the Genesys environment.