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Accredited NCFE Level 2 Principles of Communication and Customer Service in A Contact Centre L/503/0377/UNIT Exploration Course

Accredited NCFE Level 2 Principles of Communication and Customer Service in A Contact Centre L/503/0377/UNIT Exploration Course

Original price was: €142.00.Current price is: €110.00.

Availability: 200 in stock

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EAN: N/A SKU: TPSEN-WERT-01TREW12161 Category: Brand:

[Accredited NCFE Level 2 Principles of Communication and Customer Service in A Contact Centre L/503/0377/UNIT Exploration Course]This course teaches learners the principles of communication and customer service specifically within a contact centre. Topics include handling customer inquiries, managing complaints, maintaining professionalism, and ensuring customer satisfaction. Learners will explore how to use communication tools effectively, deal with high-volume calls, and build rapport with customers to ensure a positive customer experience in a contact centre environment.

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