Accredited NCFE Level 2 Developing Interaction Skills for Information, Advice or Guidance Y/506/6654/UNITCACHE Exploration Course

[Accredited NCFE Level 2 Developing Interaction Skills for Information, Advice or Guidance Y/506/6654/UNITCACHE Exploration Course]This course provides learners with the skills necessary to interact effectively with individuals seeking information, advice, or guidance. Topics include active listening, empathetic communication, and how to assess and meet the needs of clients. Learners will explore how to build rapport, offer advice in a clear and concise manner, and make appropriate referrals to other professionals when necessary. The course emphasizes the importance of confidentiality, professionalism, and ethical practices in providing information and support.